Refund Policy

At Offroad Rental Hub, we understand that plans can change. This Refund Policy outlines when you may cancel a booking and receive a refund.

1. General Cancellation Rules

• More than 48 hours notice: Customers can cancel up to 48 hours before the scheduled activity and receive a 100% full refund.
• 24 to 48 hours notice: Cancellations made between 24 and 48 hours before the scheduled time are eligible for a 50% refund.
• Less than 24 hours notice / no-shows: Cancellations made less than 24 hours before the activity, or failure to show up, are non-refundable.

2. Weather and Operational Cancellations

Your safety is our top priority. If Offroad Rental Hub must cancel due to severe weather, mechanical failure, or operational issues, you will be offered the choice to either:

• Reschedule your booking to another available date and time.
• Receive a 100% full refund for the canceled booking.

3. Late Arrivals and Modifications

Please arrive at least 15 minutes before your scheduled start time. Late arrival may shorten your activity duration and no partial refund will be provided for lost time.

Requests to modify date, time, or vehicle are subject to availability and should be made at least 24 hours in advance. Late modification requests may incur a fee or be declined.

4. Refund Processing Time

Approved refunds are returned to the original payment method. Please allow 5-10 business days depending on your bank or card provider.